Globetrotter; the best word that describes Osborne. She loves traveling and going places, but on this trip, it was her first time to be treated like this. All she wanted was to go home and see her kids, not until she received an unpleasant surprise.
The Unpleasant Surprise
As she was about to board the plane, excited to go home and see her kids, she was stopped by the flight attendants and was even forced to get out of the plane. All of this was only because of the clothes that she was wearing.
Taking A Holiday
Harriet Osborne traveled to Spain to have some fun and spend time with her friends. She was on her well-deserved trip to escape the chaotic working life she was having and get some of that relaxation she was longing for.
Break From Reality
Osborne was working as a make-up artist and felt that she needed something to relieve all the stress that she was getting. Imagine working while struggling to raise your children? This was the perfect time for her to get that much-needed vacation to clear her mind, have some relaxation, and take a break from the hectic life she was having.
Harriet was not the type of person that would wear revealing clothes to work or at home, especially in front of her children. Although, being on vacation was an exception! When on trips she wanted to dress freely and wanted to be a bit spontaneous.
While on her vacation, all she did was enjoy and let loose while having nothing on her mind and no things to worry about. She had the time of her life and has never felt this free before. However, she was not expecting that she would end her amazing trip crying.
After being away from her kids and loved ones for a period of time, Osborne was finally ready to go back to her family. She was so excited to return home and surprise her family with the souvenirs and gifts she bought for them.
It was the perfect trip and much needed vacation that Harriet was looking for. She had so much fun while enjoying some time with her friends away from all the stress she was getting from work and at home. It was all she ever wanted.
Sea And Sun
In Costa Del Sol you can find the municipality of Malaga which is famous for having a lovely Harbor that’s worth the visit. This location is always filled with British tourists because of its lovely beaches and sceneries.
After a long time, Harriet was finally able to take a break from her work and go on a vacation with her friends where she can ease herself from the stress and relax. However, Harriet still felt like something was missing despite all the fun she was experiencing.
Far From Home
Harriet thought that this was the perfect place to spend her vacation since Spain and the UK were the total opposite especially when it comes to its seasons. Here she was able to take a break from the cold winter weather and go out and expose herself to the sun, and enjoy the blue skies instead of the usual gray. All the things that she couldn’t do in the UK, she could do here.
Their Last Day
Harriet’s trip was about to end which means that she’ll be going back to Britain soon. Although she is to return home and go back to her normal daily life, she was excited to go home and be with her kids again. Although this was the end of her vacation, Harriet wants to make the most out of it and fit one more shopping spree.
Harriet and her friends went to Av. De Andalucia, the place is known for having high-end and designer fashion shops. Harriet was so thrilled with all the variety of fashion selections that they had there and had no idea that her day was about to get ruined.
Her First Mistake
They passed by at El Corte Ingles and went inside to check the shop. Harriet’s attention was caught by a sheer blouse that was in the display window. When Harriet checked the price tag, she was shocked to see how much the top cost.
She was so shocked when she saw the price tag and learned how expensive the top was. Harriet did not get the top, but her friends still encouraged her to at least try the top and see how it fits on her, and she did! I mean, who could resist such insistent friends, right?
She was reminded by her friends that they are on a vacation and that she shouldn’t be a killjoy about it. She’s just going to try the top as if that would cause her harm. With all her friends forcing her to try the blouse, Harriet got it and brought it with her to the fitting room.
Match Made In Heaven
The moment Osborne tried the blouse and wore it, she fell in love with it. It was like a magical moment to her, something she won’t ever forget. She was so amazed at how the top looked great on her! Without thinking twice, Harriet got the blouse and had it charged to her credit card, but she had no idea what she was about to come across.
She Regrets It
Harriet and her friends then decided to eat their last lunch in Spain before they left for the airport. While on the way to the restaurant, with all the shopping bags on her hand, Harriet tried not to think about all the things that she impulsively bought and how much it all cost her. After their lunch, they all went back to their room and Harriet did one last check on their room before they checked out.
When she was scanning her room, that’s when she saw the designer bag starting right back at her from the chair in the corner of the room. That’s when she started thinking and questioning herself. She was wondering what came up to her that she bought that blouse.
Crossed The Line
After some time of thinking, Harriet had no idea that her next move would turn into one of the worst days of her life. She had no idea what she got herself into when she bought that designer top she bought at El Corte Ingles.
There’s this thing we believe that every decision has its consequences, and Harriet would have to pay for what she did. The reason why Harriet was not able to board the plane that night was because of her impulse decision. For sure because of this, Harriet will be more careful now with the choices she’ll make. Wondering what happened?
Harriet, As a Feminist fought for what she believes in. She believed that ladies are free to wear anything they want. What she was wearing was not an invitation for people to look at her with malice and catcall her. Why are men being allowed to wear anything they want while the clothes she was wearing caused such attention? Talk about equal rights!
Harriet was not the type of person to cause a scene or get herself in trouble, and she never thought of something like this to happen. She was just enjoying her time with her friends, shopping for clothes and then she experienced something like this.
As a matter of fact, she did get that blouse and there’s no turning back for her now. Again, she felt spontaneous and got the blouse out of the bag and then wore it. She loved how the blouse fitted on her perfectly and how it was showing off her tan lines. It looked amazing on her.
No Judgement Zone
Being on a vacation away and far from home, Harriet thought that in this place she’ll be able to wear anything she wants freely without getting judged and no reason to be self-conscious since she is in a foreign country where nobody knows her. Well, at least that’s what she thought, but the total opposite happened.
Ready To Go
Harriet was so in love with how the blouse looked on her, she was so confident in wearing it. She made sure to make the most out of it. Sarah then went to the airport and had her luggage checked in when she arrived, luckily she was on time and even had extra time to go around.
Since Harriet had some extra time, she went to a duty-free store to buy more gifts for her family. It was until when she heard her flight details being announced on the speakers and being called for boarding. Let’s see what happens next when she tries to board on her plane.
Where It Started
Harriet couldn’t help herself but feel lonely when she saw some family with their kids in the airport lounge. It reminded her of her own kids and family back at home. At Least she was about to board already on her plane and will be flying back home and soon she’ll be with her kids again.
Her boarding went well and smoothly, the flight attendant even wished her a safe and comfortable flight. But it was until something happened when she got to the airplane door. Something she never expected she would ever come across.
A cabin crew was standing by the door greeting all the passengers with warmth and a smile on her face, but her expressions changed the moment she saw Harriet approaching. The cabin crew was astounded.
Harriet was surprised by how the crew reacted and treated her when it saw her, but she didn’t mind the crew and just went on. She was wondering why would the attendant react that way, it was not like she did something bad. So she continued walking but was stopped again by the same person.
What Was Wrong?
The flight attendant that stopped Harriet’s entry walked towards her co-attendants and started whispering things to one another while looking at Harriet. Harriet being clueless and not knowing what is wrong felt nervous and awkward with the situation.
Harriet was trying to figure out what she did wrong and what the flight attendants are discussing and why are they looking at her? She was then approached by the same attendant who stopped her. The flight attendant talked to Harriet and told her what the issue was. She went skeptical when she heard the issue from the attendant.
Harriet was so sure that she was mistaken for someone else. After hearing what the attendant told her, she still didn’t understand what was going on. Harriet was feeling uncertain so she waited for the Attendant to go back to her again.
Harriet was not allowed to go on the plain because the attendant told her that the top she was wearing was too revealing. The attendant also told her that she will only be allowed to enter if she changed her top. Harriet felt offended because she made sure to tape some parts of the top so it won’t be too revealing, and besides, what’s wrong with the top she is wearing?
Harriet was informed that the cabin crews were getting complaints from passengers because the top she was wearing was inappropriate. Harriet was even pissed by this because how could that happen when she hasn’t entered the plane yet. It was obvious that the attendant was just making up an excuse.
Harriet was so pissed so she started arguing with the attendant and insisted that she be allowed to board the plane. She felt so embarrassed and had no plans on stopping to try to board the plane. But when Harriet realized that the flight attendant just would not budge, she gave up.
Harriet did not believe the reason for the flight attendant and thought that it was just the attendant who was having some issues. How could she offend someone on the plane with the top she was wearing when she hasn’t even stepped inside the pane.
Harriet gave up and just followed what the attendant told her, so she changed her top. Harriet was so pissed and embarrassed with how she was treated in public. Why are they so bothered by her clothes and who are they to tell her what to wear? As if her clothes would harm them. All she wanted was to go back to her kids and be with them again so she just stopped arguing and changed her clothes.
Harriet felt so ashamed for acting furious and going wild in public like that since she is not the type of person to cause a scene and argue with someone. After changing her clothes, she went over to her seat, but of course, she didn’t miss all the eyes that were directed on her.
Harriet tried to calm herself after what happened. At least she was able to board the plane even after being rejected. She just relaxed and tried to forget what happened because not long enough, she’ll be back and be with her kids and family again.
Seething In Anger
Harriet had traveled so many times in the past but this was the first time that she was treated like this and not to mention, just because of the clothing she was wearing. As she was just sitting there, Harriet couldn’t stop herself but still feel angry about it. She did everything to calm herself down but it wasn’t working.
Harriet tried so hard to hold her anger and remain quiet, she was like a ticking bomb ready to explode. But when she saw the flight attendant passed by her, she was not able to hold back and started ratting out on the crew.
Telling Her Off
Harriet started getting more furious while talking to the stewardess. She confronted the attendant about how she felt because of what happened. Just like everyone else, she also paid for a plane ticket so why is she being treated less than them? She also questioned why it was only that stewardess who was complaining and none of the other staff seem to mind.
After acting out that way, the cabin crews started to talk with one another again, which made Harriet feel more concerned and curious. She was wondering what could go wrong this time. She already followed all their requests. After the attendant discussed something, Harriet was then approached by one of them and what that flight attendant told her blew her away.
Harriet was so confused and starting to question what’s wrong and why is her top such a big deal. First, if there was something wrong with the clothes she was wearing, why is it that no one confronted her about it at the airport? She was now starting to worry and get tired after being blamed.
The Last Straw
Harriet was instructed by the attendant to get off the plane after she acted that way, and this made Harriet more furious. Why would they let her go out when she paid for her ticket? That would mean that she’ll be missing her flight and waste the ticket she paid for.
It Got Worse
After Harriet’s confrontation with the stewardess, she was asked to step out of the plane by security. Since it was already with the security she was dealing with, she had no choice but to follow them. She went off the plane and had no other option but to spend the night at the airport and put into waste her $200 plane ticket.
Harriet said in an interview that she just burst out crying at the airport after her encounter with the cabin crew. After being forced out of the plane, she started seeing officers coming towards her. The officers told her that the attendant had extracted Harriet from the plane because of how she was behaving.
She also said that the pilot also intervened and started to discuss something with the head stewardess. After the two discussed something, it was obvious what the two were talking about because she was asked to leave the plane forcefully.
Harriet also told her side of the story to the officers and they agreed that it was not enough reason for her to be kicked out of the plane. However, the officers can’t do anything or help her with her ticket.
Harriet’s day got even worse when she learned that it was the last flight out. In addition to this, she had no extra cash for a hotel room so that means she’s stuck at the airport and will have to spend the night at the airport. The next day, She made sure to dress properly, but she was still angry with what happened the previous day.
Harriet made sure to tell everyone what she went through and how she was treated when she got home. The story spread pretty quickly and it reached the news station and even went viral on the net. Next thing she knows, she is being bombarded with requests to be interviewed.
Some people said that they were disappointed when they heard Harriet’s story. They said that Harriet is free to wear anything she wants and does not deserve to be treated like that by the attendant just because of her clothing.
But others said the opposite. They said that it was understandable why the attendant acted that way and asked her to change her clothes because she was too sensible to get on the plane while wearing such revealing clothes.
The people on the net had different opinions when they saw a photo of Harriet’s outfit that was being questioned. Some agreed and said that it was really too revealing to wear on a plane while others disagreed and said that she should be allowed to wear anything she wants. They explained that everyone is allowed to wear whatever they want and that no one has the right to make one feel any less of a person just because of the clothing one is wearing.
Their Simple Request
The airline that was being involved in the issue defended themselves during an interview with Fox news. The spokesperson of EasyJet confirmed to Fox News that there was a passenger traveling from Malaga to Stansted that was asked to get off the plane for acting disorderly.
Doesn’t Add Up
The EasyJet spokesperson also shared and confirmed that the attendant had some concern about the top she was wearing and was asked respectfully to change her clothes which Harriet agreed on. But why was Harrison still asked to get off the plane after following the attendant’s request?
The EasyJet spokesperson explained that after following what the attendant requested her to do, Harriet proceeded to act rudely towards their crew. He also said that their cabin crews are trained to study each situation and to act quickly on it. He also mentioned that they do not allow any unkind behaviors towards their employees.
The Lone Suitcase
Harriet’s experience happened just after EasyJet flew an old Lady’s luggage to Bordeaux while leaving the old woman herself at the airport. Joy Burton is the old woman whose luggage was shipped to France. She shared that she arrived early at the airport and had more than enough time for her flight to France.
Joy was flying to Bordeaux to visit her family that was living there. She shared that one of her sons took her to the airport, even helped her to check in her bags, and bid her farewell as she was going through security. She mentioned that this all happened 90 minutes before her scheduled departure time.
Ms. Burton was supposed to be provided with special assistance but something went wrong with the department who was supposed to take care of the matter, which caused Ms. Burton to miss her flight. She was then asked to wait for another 90 minutes for her thing to be given back to her.
After then, the airline found out that Ms. Burton’s luggage was shipped to Bordeaux even though she was not able to board the plane. The airline explained that aviation security is required to make sure that the bags are unloaded when a passenger checks in their bags but doesn’t board the plane.
The airline had another flight the next day, but unfortunately, it was already full. Although Ms. Burton was offered an alternative flight, the next direct flight was two days later which means she’ll have to wait another 48 minutes.
Keeping Them Safe
The airline made sure that Ms. Burton’s luggage will be kept safe and will be waiting for her arrival in Bordeaux. According to law, Ms. Burton should have been informed of her entitlement of £215 as a settlement for not being able to be allowed to board on the plane.
In an interview with Joy’s son, Hugh, he said that knowing that EasyJet is one of the airlines that offers a cheap price for a flight, they weren’t really expecting for a high standard service. However, he said that when it comes to caring and handling vulnerable or old people, it should always be a must regardless of how high and low your service cost.
Hugh continued saying that This matter should reach their chief executive since this may cause or affect the values of the organization. During that time, the airline’s spokesperson asked for an apology and said that they understand how difficult the situation was for Joy.
Following that apology, the airline added that they are truly sorry for what happened to Ms. Burton and that they understand how hard the situation was for her. They also said that they know how important it is for customers who need special assistance to travel alone. They said that they asked the CCS and the airport to investigate what happened.
They also shared that their customer team is already in touch with Ms. Burton to talk to her about her settlement. They shared how many passengers they carry a year that has special needs and how much they value their customers. They said that they will make sure to improve their services since the safety and welfare of their passengers is always their priority.
After all of these issues came out, it was revealed that EasyJet has a lot of odd stories just like what Joy and Harriet encountered. Another former passenger shared that there was this one time that the airline forgot to board 29 passengers. The passengers were still waiting for them to be boarded and it was already late before they were notified that the plane left already.
A passenger who was also on that flight shared his experience. He said that a lot of passengers were trapped in the corridor of the boarding gate. He said that they were already in line for boarding and people were already getting on the plane but the boarding just suddenly stopped.
He added that after trying to figure out what was going on, he checked through the doors onto the airport apron only to realize that the plane was already. He then turned to the guy beside him explaining that he doesn’t want to cause panic but it seems like that their plane has already taken off.
Raising The Alarm
He shared how he was disappointed for the airline and crews to be that careless. He said that when they were stuck they were banging on the doors for 10 minutes to raise the alarm. Imagine how horrifying it was to be locked there especially for those families with kids.
When EasyJet was asked about it, they said that the matter was because of an issue at the boarding gate. However, the airline still kept in touch with the passengers that were affected and asked for their apology. Though, is that apology enough for them?
After everything that has happened, all the passengers that were affected went under an investigation and were then offered with flight vouchers and refunds. The airline said that 19 of the passengers accepted their offer to get a later flight to London.
While other passengers accepted the airline’s offer, 10 of the passengers stayed in Spain and the airline paid for all their expenses and flew out to Bristol the next day with no extra charge. If you were traveling and this happened to you, how would you handle such a situation?
Aside from the fact that 110 of the passengers were already on the said missed flight, the crew overlooked and didn’t notice that they skipped 29 people. The reason was surprising because it was said that once the boarding cards are issued, the persona is already put on the list of people that are expected to fly.
This only states that the crew are fully aware that these passengers are somewhere around the airport, they just didn’t realize that these people have not boarded yet when the plane was about to take off. It’s just weird that a plane has so many crew to double-check if all passengers are boarded, but the incident still happened. Aside from all the issues that were mentioned above, there is yet another story that involves EasyJet. Jack Gray booked a trip to Disneyland with his son and wife. The family got to the airport at 4:30 in the morning but still missed their 7:30am flight because the line to board was very confusing.
There’s yet another story about EasyJet. His 5-year-old son, Oliver, and his partner booked a trip to Disneyland. Despite having arrived at the airport at 4:30 am, they missed their 7:30 am flight due to confusion over the line to board.
In an interview, Jack said that they were waiting for the fast-track passengers to board, but they didn’t notice that the normal passengers were lining up at the back of a pillar. At the end of the day, Jack still had to pay extra cash just to get seats on the 6:30 pm flight bound to Paris.
Wondering how they missed their flight? Jack shared that they were able to check-in their luggage early and were just waiting for boarding. The gate number was then released around 6:50 am. The family were already at the gate that was announced by 6:55 am
The family saw a sign that said fast-track line. They were holding normal tickets so they thought that those with fast passes were the ones being boarded on the plane first. So they just stayed there and waited for their turn. At 7:05 am, they were shocked when the board said that the gate was already closed by 7:00 am
Jack and his family were convinced that the flight was just behind schedule. He shared that when they saw all the lines were through the gate, they decided to go to the help desk and ask for some updates. When they got there the doors were already closing and the women at the desk told them they already missed their flight.
Jack was then disappointed and questioned how is it possible that they missed their flight. He said that there were no signs that would assist them in the normal queue, so how would they know if it’s already time to board the plane? He also said that one of the ones radioed through the other end to try to get them to board the plane but it denied them.
The person at the help desk suggested that there might be a bus that could take him and his family to the plane, but when the woman tried to radio through again, Jack heard the personnel that he already said no.
Jack and his family were not pleased with what happened, they were very disappointed with how the airline handled the matter. Jack said that the airline staff told him that the last call was not announced on speaker because there was a silent airport policy that they were following.
Jack informed the person at the information desk and asked if it was true, it turns out that there was no such policy that was being implemented at the airport. Aside from that, the personnel informed him that the gate was not closed at 7:06 am, it was shut at 7:12 am.
With no other choice, the family purchased new tickets online that cost them £244, on top of the £360 that they originally paid for. Jack shared his dismay and said that they lost a day at Disney. They were also supposed to spend 2 and a half days there, but due to the incident, they were only left with just one and a half.
The airline spokesperson asked for Jack and his family’s apology for missing their flight to Paris. The spokesperson denied that the incident was because of inadequate signage because there are 100 digital screens positioned around the whole terminal, including at each boarding gate.